.: Resume :.

QUALIFICATIONS

• 5+ years graphic design and web development
• Financial services training, as well as customer service experience
• Proven ability to manage projects simultaneously with minimal supervision and complete them in a timely manner.
• Areas of expertise include:
  • Web & Graphic Design
  • Payment Plans
  • Lockbox Processing
  • Crystal Reports
  • Financial Statements
  • Customer Service

EXPERIENCE

AMERICAN PSYCHIATRIC ASSOCIATION, Arlington, VA, 2006-Present

• Interim Revenue Accounting Specialist (time-share), March 2007-Present
  • Gathered and researched data for coordinators, prepared reports for the membership department. Projects involved payment plans, lockbox processing, in-house payment processing, daily Crystal reports and more as needed.
• Answer Center Coordinator, March 2006-Present
  • Customer service for members through all lines of communication, assist with training other coordinators when requested, prepared reports for the answer center department. Projects involved implementing paperless contact tracking, e-Resource Books, and various projects for neighboring.

PREVIOUS EXPERIENCE

Nationwide Services Department – Manifest Solutions, Columbus, OH, 2004 –2005

• Specialist – Web Development, Software Distribution
  • Received training in: Microsoft SMS, Install Shield, Orca, VB Scripting, Auto It, and other various software to repackage and silently distribute software thought the Nationwide network.
  • Organized and conducted discovery meetings to obtain source and information on the software to be distributed.
  • Followed set SLA for production environment

Independent Contractor, Columbus, OH, June 2002 – December 2005

• Freelance Web Developer
  • Obtain information on client’s needs and desires through in-depth meetings.
  • Develop mock-designs and layouts for presentation of ideas.
  • Development of graphics
  • Implementation of set ideas into web design via HTML, CSS, or any other Markup language requirements of the client.
  • Test validity of the pages with the W3C suggestions of standards and GUI.
  • Upload all source and information via FTP.
  • Maintain all updates and new design implementation for the site.

EDUCATION

• B.S. in Information Technology – Web Application Development, Columbus, OH, 2003
• B.A. in Music Education K-12, West Liberty State College, West Liberty, WV, 2001

SKILLS

• Windows
• MS Word
• Excel
• PowerPoint
• Crystal Reports
• FrontPage
• Dreamweaver
• Flash
• HTML
• CSS
• Sql
• VB
• ASP.NET
• TCP/IP
• Photoshop
• Image Ready
• FTP
• SMS
• Orca
• Install Shield
• JavaScript

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